People

Publications

People:

Daniel Berg
Professor and Institute Professor
Publications

Wai Kin (Victor) Chan
Assistant Professor

Mark J. Embrechts
Associate Professor

Aparna Gupta
Assistant Professor

Cheng K Hsu
Professor

Ananth Krishnamurthy
Assistant Professor

Charles J. Malmborg
Professor and Interim Department Head

James M. Tien
Professor
Publications

William A. Wallace
Professor

Thomas R. Willemain
Professor

Publications:

DANIEL BERG

Berg, D., J.M. Tien, “On Services Research and Education”, Journal Systems Science and Systems Engineering, Vol. 15, No. 3, September 2006, pp. 257-283.

Berg, D., N.G. Einspruch, “Analyzing Corporate Innovation Using the Data Surface Mining Technique”, 2006 ICMIT Conference, Singapore, published in Conference Proceedings, pgs. 166-170.

L. Si, Berg, D., S. Sanderson, “Returnees and Firm Innovation in a Dynamic Innovation Diffusion Network Model: A Perspective from Emerging Economies”, presented at the 2006 IAMOT Meeting, Beijing China, May 2006.

N. Ahmad, Berg, D., G. Simons, “The Integration of Analytical Hierarchy Process and Data Envelopment Analysis in a Multi-Criteria Decision Making Problem”, International Journal of Information Technology and Decision Making Vol. 5, No. 2, June 2006, pgs. 263-276.

Berg, D., N. Einspruch, “Beyond the Balance Sheet and the Global Economic Sectors”, presented at 2006 PICMET meeting, Istanbul, Turkey, July 9-13, 2006 and published in Conference Proceedings, pp. 1911-1916.

Berg, D., A. Ozyilimaz, “The Role of Information Technology in Service Innovation in the Two Different Quadrants of the Service-Process Matrix”, International Journal of Services Technology and Management, accepted for publication 2005.

Berg, D., P. Bharati, “Service Quality from the Other Side: Information Systems Management at Duquesne Light”, International Journal of Information Management 25 (2005), pp. 367-380.

Berg, D., N. G. Einspruch, “Economic Sector Analysis of ‘Hot Shot’ Companies”, 2005, PICMET, Portland, Oregon, August 2005.

Berg, D., N. G. Einspruch, “Economic Sector Sources of Philanthropy” IAMOT, 14th International Conference on Management of Technology, May 2005, Vienna, Austria.

Berg, D., N. G. Einspruch, “Family Companies and the Economic Sectors” 2005, PICMET, Portland, Oregon, August 2005.

Berg, D., N. G. Einspruch, “Power Women and the Economic Sectors” 2005, PICMET, Portland, Oregon, August 2005.

Berg, D., N. G. Einspruch, “Fast-growth Technology Companies and the Economic Sectors” 2005, PICMET, Portland, Oregon, August 2005.

,Berg, D., N. G. Einspruch, “Corporate Governance and the Economic Sectors” 2005, PICMET, Portland, Oregon, August 2005.

Berg, D., N. G. Einspruch, “Brand Value and the Economic Sectors” , IAMOT 14th International Conference on Management of Technology, May 2005, Vienna, Austria.

Berg, D., N. G. Einspruch, IEEE Conference on Service Systems and Service Management (ICSSM05), June 13-15, 2005 at Chongqing University, China “Innovation and the Economic Sectors” . Paper published in Conference Proceedings, Vol.1, pp. 38-40.

Berg, D., A. Ozyilmaz, “Auditing Entrepreneurial Service Innovations”, International Journal of Services Technology and Management, 5:4, 394-429 (2004).

Berg, D., N. G. Einspruch, "The Service Role of Government in Streamlining Opportunities for Construction Permitting in Disaster Recovery”, International Journal of Service and Technology Management, 5:3, 312-315 (2004).

Berg, D., N. G. Einspruch, “Leadership Concentration of the Service Sector”, Proceedings of the 13th International Conference on the Management of Technology, Washington, DC, Paper ID 874, April 2004.

Berg, D., N. G. Einspruch, “Recent Corporate Growth Trends”, Proceedings of the 13th International Conference on the Management of Technology, Washington, DC, Paper ID 512, April 2004.

Berg, D., N. G. Einspruch, “Data Surface Mining (DSM): Applications and Economic Sector Analysis” Proceedings of the International Conference on Service Systems Engineering and Service Management, Beijing, China, July 2004, pp. 453-454.

Berg, D., N. G. Einspruch, “Recent Productivity Trends”, Proceedings of Managing Technologically Driven Organizations, sponsored by the Engineering Management Society of IEEE, November 3, 2003, pp. 223-225.

Berg, D., P. Bharati, “Managing Information Systems for Service Quality: A Study From the Other Side”, Information Technology & People, Vol. 16, Issue 2, 2003.

Berg, D., J.M. Tien, “A Case for Service Systems Engineering”, Journal of Systems Science and Systems Engineering, Vol. 12, No. 1, pp. 13-38, March, 2003.

Berg, D., B-W. Lin, “International Communication of Technological Knowledge: An Empirical Study of Taiwan's Manufacturing Firms", International Journal of Technology Transfer and Commercialization, Vol. 1, No. 1/2, pgs. 82-105, 2002.

Berg, D., Bou-Wen Lin, “Effects of Cultural Difference on Technology Transfer Projects: An Empirical Study of Taiwanese Manufacturing Companies”, International Journal of Project Management, Vol. 19, Issue 5, pp. 287-293 (July, 2001).

Berg, D., J. Tien, W.A. Wallace, Guest Editorial, Introduction to the Special Cluster on Technology Management in the Service Industries and Editor, IEEE Transactions on Engineering Management, 48, pp. 330-379 (2001).

Berg, D., P. Bharati, Information Technology and Service Quality in the Electric Utility Industry, published in PICMET Proceedings, 1999.

Berg, D., J. Morone, "Management of Technology in the Service Sector, Practices in the Banking Industry, Journal of High Technology Management Research 4 pp. 123-137, (September 1993).

JAMES M. TIEN

Tien, J. M. and Berg, D., "On Service Research and Education", Journal of Systems Science and Systems Engineering, Vol. 15, No. 3, pp. 257 - 283.

Tien, J. M., “Decision Informatics As A Necessary Enabler in Services Innovation”, Chapter 2 in Service Enterprise Integration: an Enterprise System Engineering Perspective, edited by Cheng Hsu, Novell, MA: Springer, forthcoming (September, 2006).

Tien, J. M., and Larson, R. C., “Police Service Aides: Paraprofessionals for Police” Journal of Criminal Justice, Volume 6, Number 2, Summer 1978, pp. 117 131. (A case is made to partition the police force into a services and a law enforcement component.)

Tien, J. M., and Kamiyama, A, “On Manpower Scheduling Algorithms”, Society for Industrial and Applied Mathematics (SIAM) Review, Volume 24, Number 3, July 1982, pp. 275 287. (An algorithm is developed for flexible scheduling of personnel around-the-clock and with various workload levels.)

Tien, J. M., and El-Tell, K., “A Quasi Hierarchical Location Allocation Model for Primary Health Care Planning”, IEEE Transactions on Systems, Man, and Cybernetics, SMC 14, Number 3, June 1984, pp. 373 380. (An optimization approach is developed for locating primary health care services in developing countries.)

Tien, J. M., and Chiu, S. S., “Impact Analysis of Some Cost Reduction Options for a Metropolitan Fire Department”, Fire Technology, Volume 21, Number 1, February 1985, pp. 5 21. (Analytical tools are developed for assessing fire department services.)

Tien, J. M., and McClure, J. A., “Towards an Operations-Oriented Approach to Information Systems Design in Public Organizations,” (Principal Author; with J.A. McClure), Information and Decision Technologies, Special Issue, Vol. 16, No. 2, 1990, pp. 137-146. (An effective operational information system – OIS – is developed for managing public services.)

Ellermann, R., Sullo, P., and Tien, J. M., “An Alternative Approach to Modeling Recidivism Using Quantile Residual Life Functions”, Operations Research, Vol. 40, No. 3, 1992, pp. 485-504. (A novel approach is developed for analyzing repeatable processes in service systems.)

Tien, J. M., and Berg, D., “Systems Engineering in the Growing Service Economy”, IEEE Transactions on Systems, Man, and Cybernetics, Vol. 25, No. 5, 1995, pp. 721-726. (A case is made to consider services from a systems perspective.)

Tien, J. M., “Individual-Centered Education: An Any One, Any Time, Any Where Approach to Engineering Education,” IEEE Transactions on Systems, Man, and Cybernetics Part C: Special Issue on Systems Engineering Education, Vol. 30, No. 2, 2000, pp. 213-218. (A new paradigm is advanced for the future of educational services.)

Berg, D., Tien, J. M., and Wallace, W. A., "Guest Editorial: Technology Management In The Service Industries", IEEE Transactions on Engineering Management: Special Cluster, Vol. 48, No. 3, 2001, pp.330-332. (A special edited volume on services management.)

Lee, Y., and Tien, J. M., “Static and Dynamic Approaches to Modeling End-to-End Routing in Circuit-Switched Networks” (with Y. Lee), IEEE/ACM Transactions on Networking, Vol. 10, No. 5, 2002, pp. 1-14. (A new technique for the routing of communication services.)

Tien, J. M., "Towards A Decision Informatics Paradigm: A Real-Time, Information-Based Approach to Decision Making," IEEE Transactions on Systems, Man, and Cybernetics, Special Issue, Part C, Vol. 33, No. 1, 2003, pp. 102-113. (Decision informatics is introduced as an essential tool for undertaking service innovations.)

Tien, J. M., and Berg, D., "A Case for Service Systems Engineering” (Principal Author: with D. Berg), Journal of Systems Science and Systems Engineering, Vol. 12, No. 1, 2003, pp. 13-38. (A new discipline in service systems engineering is advanced.)

Tien, J. M., Krishnamurthy, A., and Yasar, A., “Towards Real-Time Customized Management of Supply and Demand Chains”, Journal of Systems Science and Systems Engineering, Vol. 13, No. 3, September 2004, pp. 257-278. (Services and manufacturing are shown to become indistinguishable as mass personalization becomes a reality.)

Tien, J. M., "Viewing Urban Disruptions from a Decision Informatics Perspective", Journal of Systems Science and Systems Engineering, Vol. 14, No. 3, September 2005, pp. 257-288. (Safety and security services are considered from a decision informatics perspective.)